Skip to main content

FAQs

Arrow

Do you have on-site parking?

  • Self-service parking is available for a rate of $45.00 per day plus tax.

Arrow

Do you have a pool?

  • We have a heated pool in the courtyard, located just off the lobby on the first floor.  Pool hours are 9AM - 9PM. There's also a firepit in the courtyard to complete the experience.

Arrow

Do you have a fitness center?

  • While not in the our building, head across the street to One Canal Place Downtown Fitness Center, where you'll enjoy exclusive complimentary access throughout your stay. Check with our front desk for further details.

Arrow

What onsite amenities are offered at ONE11?

  • ONE11 Hotel guests will enjoy free wifi, meals and beverages at Batture Bar + Bistro, heated outdoor pool and firepit, 24-hour Front Desk and concierge services, luggage storage. ONE11 hotel is 100% non-smoking and wheelchair accessible.

Arrow

What in-room amenities are included at ONE11?

  • In-room amenities include luxe Matouk linens, Frette bath robes, slippers, Malin + Goetz bath products, flat-screen TVs with PureHD programming. All of our guest rooms include a Keurig coffee maker, Cafe du Monde K-cups, safe, hair dryer, iron, ironing board.

Arrow

What is the check-in / check-out time at ONE11?

  • Check-in begins at 3:00PM and check-out is 11:00AM.

Arrow

Is there an age restriction to check-in?

  • Primary guest must be at least 21 years of age to check-in.

Arrow

Are pets welcomed at ONE11?

  • Pets are welcome for a fee of $100.00 plus taxes, per pet, per stay, due at the time of check-in. We allow up to two pets per guestroom. Pets are welcome in all guestrooms, except suites. Pets are not permitted in the restaurant or patio areas. 

Arrow

Can I check out late?

  • We try to accommodate late check out requests when we can.  To request a late check out, call or stop by the front desk on the morning of your departure.

Arrow

What is the cancellation policy at ONE11 Hotel?

  • Our cancellation policies vary based on on the rate plan that you booked.  Please refer to each rate's booking policies on the Book Now page under the Offer Details section.

Arrow

Is there a Resort Amenities Fee?

  • No

Arrow

Is smoking allowed at ONE11 Hotel?

  • ONE11 Hotel is 100% non-smoking.

Arrow

Where are you located in New Orleans?

  • We are located in the historic French Quarter of New Orleans, right by Woldenberg Park and the Audubon Aquarium.

Arrow

Do you have a restaurant and bar at ONE11 Hotel?

  • Yes, Batture Bistro + Bar is located on the first floor of ONE11 Hotel.

Arrow

Does ONE11 have room service?

  • We offer Grab & Go through Batture Bistro + Bar.  Stop by or call Batture Bistro + Bar to place your order, pick up your order at the Bar to enjoy in your room.

Arrow

Is there a safe in my room at ONE11 Hotel?

  • Yes, each room has a safe that will accommodate a laptop.

Arrow

Does ONE11 Hotel have Wi-Fi?

  • Yes, we do and Wi-Fi is always free at ONE11 Hotel.

Arrow

Can I request a rollaway bed?

  • Unfortunately, we do not offer rollaway beds.  But check out our double/double or queen/queen bedded rooms for extra sleeping arrangements.

Arrow

What attractions are nearby?

  • Our French Quarter hotel is the perfect home base for your New Orleans adventure. All of the city’s best attractions are all within walking distance:

    Woldenberg Park: 0.1 miles
    City Park: 7.5 miles
    Audubon Park: 5.2 miles
    Jackson Square: 0.5 miles
    Bourbon Street: 0.4 miles
    Frenchman Street: 1.4 miles
    Oak Street: 5.2 miles
    Steamboat Natchez: 0.2 miles
    Paddlerwheeler Creole Queen: 0.4 miles
    The Shops at Canal Place: 0.1 miles
    Riverwalk Marketplace Shopping Center: 0.3 miles
    Shops at Jax Brewery Shopping Center: 0.3 miles
    Harrah's Casino: 0.2 miles
    Audubon Aquarium of the Americas: 0.2 miles
    Audubon Zoo: 6.9 miles
    The National WWII Museum: 1.3 miles
    The New Orleans Museum of Art: 4.0 miles
    The Sculpture Garden at City Park: 4.0 miles
    The Cabildo: 0.5 miles
    Odgen Museum of Southern Art: 1.3 miles
    St. Louis Cemetery No. 1: 0.7 miles
    Mercedes-Benz Superdome: 1.0 miles
    Smoothie King Center: 1.9 miles
    Café Du Monde: 0.5 miles
    French Truck Coffee: 0.2 miles
    Envie 308 Espresso and Coffee Bar : 0.2 miles
    Spitfire Coffee : 0.5 miles
    Galatoire's: 0.3 miles
    Brennan's: 0.4 miles
    Antoine's: 0.4 miles
    Tujague's : 0.3 miles
    Napoleon House: 0.3 miles
    Old Absinthe House: 0.4 miles
    Pat O'Brien's : 0.6 miles
    Lafitte's Blacksmith Shop Bar: 1.1 miles
    Preservation Hall: 0.6 miles
    Tipitina's: 4.2 miles
    Maple Leaf : 6.5 miles